How OpenAI’s Changes Sent Some Users Spiraling

new video loaded: How OpenAI’s Changes Sent Some Users SpiralingOpenAI adjusted ChatGPT’s settings, which left some users spiraling, according to our reporting. Kashmir Hill, who reports on technology and privacy, describes what the company has done about the users’ troubling reports.By Kashmir Hill, Alexandra Ostasiewicz, Melanie Bencosme, Joey Sendaydiego and James SurdamNovember 23, 2025