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FILE PHOTO: Zoho has announced a host of new agentic AI features for daily tasks across three categories to push customer growth and efficiency.
| Photo Credit: Reuters
Zoho has announced a host of new agentic AI features for daily tasks across three categories to push customer growth and efficiency. The tools have been made available for free in Zoho’s Collaboration, Customer Experience and Human Resources offerings. Zoho Workplace, the email and collaboration suite will help users look for specific emails, summarise them, draft a new email and send them, with simple prompts. The suite includes Zoho Mail, Zoho Sheet, Zoho Tables and Zoho Cliq for team chats, while the conversational AI, Ask Zia takes directions and turns executes them.There’s also a Lead Generation Agent which can sift through unread emails, identify the ones that are sales inquiries and convert them into a lead. Users can also use Zoho Tables to set up a base easily with tables, sample data and linked fields. The Sentiment Analysis and Language Detector fields help make the data more intelligent and context appropriate. For the customer experience sector, Zoho Desk has rolled out AI agents for specific tasks. The Resolution Expert agent documents ticket resolutions to improve solutions in the future and saves summarised tickets as resolution references to help them address similar concerns quickly. In human resources, Zoho Recruit, the platform for talent acquisition has tools like Candidate Matches and Job Matches which can look through resumes, job descriptions and candidate profiles to match them. Additionally, AI-Assisted Assessment Generation can generate assessments including questions, answers and scoring weights tailored to specific jobs and requirements. Published – October 17, 2025 01:10 pm IST
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